Order status
The statuses a print-on-demand order can have, from creation to delivery.
A print-on-demand order goes through a production/fulfillment cycle with different stages that can receive one or multiple statuses.
| Status | Description |
|---|---|
NO_PRINT_FACILITY_ERROR | No production facility has been assigned to the order. |
OPEN | The order has been created but not yet paid. |
PAID | The order has been successfully paid and confirmed. |
PAYMENT_ERROR | There was a problem processing the payment, often due to insufficient credit or another issue. |
CHECK_ORDER | The order is being reviewed manually, either by the Peecho team or by you, typically due to missing address details or high value. |
HOLD_ORDER_CHECK | The order is on hold, awaiting a response from the client. |
WAITING_TO_DISPATCH | The order is validated and paid, waiting for its items to be processed. |
IN_PRINT_QUEUE | The order is queued for printing. At this stage, it can no longer be modified. |
SUBMITTED | The order has been submitted to a production facility by the printer system. |
SUBMISSION_ERROR | An error occurred while submitting the order to the production facility. |
IN_PRODUCTION | The order is currently being produced. |
PRODUCTION_ERROR | An error occurred during the production process. |
SHIPPED | The order has been shipped to the customer. |
LABEL_CREATED | The package is waiting for carrier to pick up. |
IN_TRANSIT | Package is on the way to destination. |
OUT_FOR_DELIVERY | The package is out for delivery. |
DELIVERED | Package delivered successfully. Well done! |
AT_PICKUP_POINT | The package arrived at the parcel shop and is ready for collection. |
DELIVERY_EXCEPTION | The package might have been sent to the sender, damaged, lost or other exceptions. |
RETURNED_TO_SENDER | Package has been returned to sender. |
DELIVERY_FAILED | The delivery of the package was attempted but failed due to some reasons. |
TRACKING_EXPIRED | The last track of the package has not been updated for 30 days. |
TRACKING_PENDING | The carrier didn't send the correct tracking details or the carrier is wrong. |
CANCELLED | The order has been cancelled. |
REFUNDED | The order has been refunded. |